Call Centre

Cloud Call Center and Internal Business Phone System

Go beyond handling calls. Yelgu 360 gives your team the tools to uncover insights, improve performance, and turn every interaction into measurable business value.

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Turn Customer Conversations into Growth.

Cloud Call Centre platform with AI-driven insights
Go beyond handling calls. Yelgu 360 gives your team the tools to uncover insights, improve performance, and turn every interaction into measurable business value.

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AI Insights that Accelerate Decisions

Complex data, distilled automatically
Let Yelgu 360 turn your call data into actionable summaries delivered straight to you, no manual analysis needed.

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Zero Setup & Configuration Costs

One subscription. Everything included.
Yelgu 360 takes away the need for additional programming. Get your IVR flow configured, technical support, and more.

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Intelligent Core

Designed for precision,
built for flow.

Agent Performance Tracking

Sentiment & response quality metrics. Empower your team with clear KPIs and AI-coached recommendations that reduce friction.

Advanced Monitoring

Leadership gets a bird's-eye view of the call floor activity and agent KPIs for data-driven decision-making.

Total Resource Control

A live, centralized view of call center health, allowing managers to reallocate resources dynamically based on peak demand.

Sync your data and your dialogue

Connect your call center directly to your CRM to eliminate manual entry and give agents the full customer history the moment a call begins.

Exclusive Private Hosting

Solutions are deployed on secure, dedicated infrastructure to ensure maximum data privacy and high-speed performance for enterprise operations.

Proactive Support & Maintenance

A continuous technical oversight framework to ensure 99.9% uptime and seamless system optimizations.

45%
Agent productivity increase
100%
Calls analyzed by AI
30%
Customer retention lift

“Yelgu 360 gave us complete visibility across all our customer interactions. Our support efficiency rose 42% — and finally, we breathe.”

— Fidelia Videka, Director of CX at Mobiverse Solutions

“The support and technical oversight from the Yelgu 360 team has been outstanding. They didn't just provide a tool; they became a partner in our success, ensuring 99.9% uptime.”

— Head of Operations, Petra Trust

“The AI reports and performance dashboards have been a game-changer. Yelgu 360 provides the precise data we need to monitor service quality and improve citizen satisfaction in real-time.”

— IT Lead, Office of the Registrar of Companies (ORC) Ghana

Let’s talk.

Tell us the problem you’re solving; we’ll show you the setup to solve it.

(+233) 55 865 8366 clientservices@mobivs.com
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