At Yelgu, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use,
disclose, and safeguard your personal information when you use our cloud call centre platform and AI-driven
engagement services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
To provide you with our services, we collect the following types of information:
- Personal Information: When you create an account or sign up for our services, we may
collect personal details such as your name, email address, phone number, and professional contact information.
- Telecommunications and DID Information: To provide you with Direct Inward Dialing (DID)
numbers and telecommunications services, we may collect regulatory documentation, business identification, and
address information as required by telecommunications providers and local regulations.
- Financial Information: Information related to service subscriptions, usage-based billing,
and financial transactions made through the platform, such as transaction amounts and billing details.
- Usage Data: We collect data regarding your interaction with the platform, including browser
types, device information, and usage patterns, to improve and optimize our services.
2. How We Use Your Information
We use your information for the following purposes:
- To provide our services: Manage your cloud call centre operations, provide AI-driven
engagement insights, and provision telecommunications resources such as DID numbers.
- To communicate with you: Send important updates, notifications, and promotional materials
related to your account and our platform.
- To process payments: Facilitate service subscriptions, usage-based billing, and other
financial transactions.
- To improve our services: Analyse usage patterns and feedback to enhance user experience and
the overall functionality of the platform.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may disclose your information
in the following cases:
- Service Providers: We may share your information with third-party service providers who
help us operate the platform, process payments, and provide technical support.
- Legal Requirements: We may disclose your information if required by law, or to protect our
rights, comply with a judicial proceeding, court order, or legal process.
4. Security of Your Information
We implement appropriate security measures to protect your personal and financial information from unauthorized
access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data,
please note that no method of electronic transmission or storage is 100% secure.
5. Your Rights and Choices
- Access and Update: You can access and update your personal information at any time by
logging into your account.
- Data Retention: We retain your information for as long as necessary to fulfill the purposes
outlined in this policy, unless a longer retention period is required or permitted by law.
- Opt-out: You can opt out of receiving marketing communications by following the unsubscribe
instructions provided in the communication.
6. Your Right to Be Forgotten
Under the General Data Protection Regulation (GDPR), you have the right to be forgotten. This means that you
can request the deletion of your personal data in the following circumstances:
- You no longer wish to use the platform.
- You believe your personal data is being processed unlawfully.
- Your data is no longer necessary for the purposes for which it was collected.
To exercise your right to be forgotten, you can submit a request to us by contacting our support team at
clientservices@mobivs.com. We will take reasonable steps to fulfill your request, subject to
applicable legal obligations.
Please note that there may be certain situations in which we are unable to fully delete your data, such as
when we are required to retain information for legal or financial reporting purposes.
7. Children's Privacy
Yelgu is not intended for use by individuals under the age of 13, and we do not knowingly collect personal
information from children. If we learn that we have collected personal information from a child under 13, we
will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective
Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed
about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: clientservices@mobivs.com